Tell us what happened and we will help you get back to the memory.
Account & email
Verification, sign-in, password reset, profile, or access problems.
Get account helpRolls & invitations
Creating a Roll, joining from an invitation, members, frames, or reveal timing.
Get Roll helpPhotographs & places
Capture, upload, album display, location permission, or place suggestions.
Get photo helpSafety & privacy
Report content or behaviour, request privacy help, or ask about your information.
Contact privacyQuick answers
I did not receive a verification or reset email
Check Spam, Junk, Promotions, or filtered folders and search for “Yipy”. Wait briefly before requesting another message. If it still does not arrive, contact support using the same email address you entered in Yipy.
An invitation does not open Yipy
Confirm that Yipy is installed and open the original invitation link again. If you use a different email address in Yipy, you may need the sender to invite that account.
Why can’t I see a photograph after taking it?
That is part of a Roll. Photographs stay hidden while the Roll is active and appear together after the Roll develops.
Is location required?
No. Location is optional. If you allow it, Yipy can suggest nearby places and help you find your own memories by place later. You can change access in iPhone Settings.
How do I delete my account?
See the steps and important consequences on the account deletion page.
Company
Yipy is operated by ASNAFF TECHNOLOGIES L.L.C.
General support: support@yipy.app
Privacy: privacy@yipy.app